Terms & Conditions

Welcome to Clockwork Cleaning! By using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before booking a service.

1. Acceptance of Terms

By accessing and using the Clockwork Cleaning website or services, you acknowledge and agree to these Terms & Conditions. If you do not accept any part of these terms, please refrain from using our services.

2. Services Provided

Clockwork Cleaning offers professional residential cleaning services tailored to meet customer needs. The scope of services, pricing, and availability may be adjusted at our discretion.

3. Booking and Payment

• All bookings must be scheduled in advance through our website, phone, or email.

• Full payment is required at the time of booking unless otherwise agreed.

• Any additional services requested may incur extra charges.

• Cancellations or rescheduling must be requested at least 24 hours before the scheduled service. Failure to do so may result in a cancellation fee of up to 50% of the service cost.

4. Customer Responsibilities

To ensure a smooth cleaning experience, customers must:

• Provide accurate and up-to-date information when booking.

• Ensure cleaners have access to the property at the scheduled time.

• Remove fragile, valuable, or personal items from cleaning areas.

• Notify us of any special instructions or areas requiring extra attention.

5. Liability & Damages

• While our team takes every precaution to provide high-quality service, Clockwork Cleaning is not responsible for pre-existing damages or wear and tear.

• In the event of accidental damage caused by our team, you must report it within 24 hours of service completion. We will assess and, where applicable, arrange a resolution.

• Clockwork Cleaning is not liable for damage caused by improper maintenance of surfaces, fixtures, or household items.

6. Satisfaction Guarantee

Customer satisfaction is our priority. If you are not happy with our service, please contact us within 24 hours, and we will arrange a re-clean at no additional cost.

7. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data. By using our services, you agree to our Privacy Policy, which explains how we collect, use, and safeguard your information.

8. Changes to Terms

Clockwork Cleaning reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our services implies acceptance of any changes.

9. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us:

Clockwork Cleaning
2606 Beaver Falls Road
Midlothian, Virginia 23112
Phone: (804) 635-3322
Email: info@clockworkcleaning.com