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Clockwork Cleaning

Privacy Policy Clockwork Cleaning

Effective Date: 20-05-2026

Clockwork Cleaning (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website and use our services.

1. Information We Collect

  • Personal Information: Name, email address, phone number, and home address when you request a quote or book a service.
  • Payment Information: Billing details, payment method, and transaction history are processed securely by third-party payment providers (e.g., Stripe, PayPal). We do not store full credit card numbers directly.
  • SMS & Text Message Data: If you opt into SMS communications for appointment reminders, confirmations, or service updates, we collect and process your phone number and message content for this purpose only.
  • Usage Data: Information about your interactions with our website, such as pages visited, time spent on the site, referring URL, and device type.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze website performance.

2. How We Use Your Information

We use the collected information to:

  • Provide, schedule, and manage our cleaning services.
  • Process payments and service bookings.
  • Send appointment confirmations, reminders, and service updates via email or SMS.
  • Improve our website and customer experience.
  • Communicate with you regarding promotions, updates, and customer support.
  • Comply with legal obligations and enforce our Terms of Service.

3. How We Handle SMS & Messaging Data 

SMS & Text Message Data Management:

  • Phone numbers and message content are collected only when you explicitly opt into SMS communications.
  • We retain SMS data for 12 months for appointment history and service records, then securely delete it.
  • You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly.
  • Standard SMS rates may apply depending on your mobile carrier.

4. Data Retention Policies 

We retain your personal information for the following periods:

  • Service & Payment Records: Retained for 7 years to comply with legal and tax requirements.
  • SMS & Messaging Data: Retained for 12 months, then permanently deleted.
  • Website Usage Data: Retained for 12 months for analytics, then anonymized or deleted.
  • Email Opt-Out Records: Retained indefinitely to honor your unsubscribe preferences.

5. Sharing Your Information 

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Third-party companies that assist in processing payments (Stripe, PayPal), scheduling appointments (Google Calendar, Calendly), sending SMS messages (Twilio, EZ Texting), and managing customer relationships (HubSpot, Zendesk).
  • Legal Authorities: If required by law, we may disclose information to comply with legal processes, court orders, or to protect our rights, privacy, safety, or property.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure, including:

  • SSL/TLS encryption for all data transmitted on our website.
  • Secure payment processing through PCI-DSS compliant providers.
  • Restricted access to personal data by authorized personnel only.
  • Regular security audits and updates.

However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Choices & Rights

  • Opt-Out: You can opt out of marketing emails by following the unsubscribe link in our emails. You can opt out of SMS by replying STOP.
  • Access & Update: You may request access to or corrections to your personal information by contacting us at info@clockworkcleaning.com.
  • Cookies: You can modify cookie settings through your browser preferences.
  • Data Deletion: You may request deletion of your personal data, subject to legal and contractual retention requirements.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We strongly encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the updated policy.