Everything You Need to Know About Clockwork Cleaning
Have questions about our services, pricing, or what to expect? We’ve got you covered! Browse our frequently asked questions to find clear, helpful answers. If you don’t see what you’re looking for, our team is just a call or click away.
Frequently Asked Questions
General Questions
We provide residential and commercial cleaning, including routine maintenance, deep cleaning, and move-in/move-out cleaning.
Yes! We use professional-grade cleaning products and equipment. If you prefer specific products, let us know.
No, you don’t have to be there. Many clients provide secure access instructions.
We offer a 48-hour satisfaction guarantee. If something wasn’t cleaned to your expectations, contact us, and we’ll return to re-clean at no extra cost.
You can schedule a cleaning via our website by filling the form or phone.
We require at least 48 hours’ notice to reschedule or cancel an appointment to
avoid a fee.
Yes! We offer customizable cleaning services so you can request specific areas to be cleaned or add extra services. Let us know your preferences when
booking.
Yes, we require a contract for recurring cleaning services, but it can be canceled anytime with a 30-day notice
Holidays are accounted for in our pricing, and we will coordinate with you in advance if rescheduling is needed.
While it’s rare, in the event of damage, we are fully insured. Please contact us immediately, and we will take care of the issue.
We use non-toxic, professional cleaning products and follow strict safety protocols to ensure your space is safe and secure
We offer discounts for recurring services and special promotions from time to time. Ask us about any available offers when booking!
We encourage clients to provide special instructions before the cleaning. Whether it’s about certain areas to focus on or preferences for cleaning products, we’re happy to accommodate your requests.
Frequently Asked Questions
Commercial Cleaning
We accept multiple forms of payment, including card, check, and invoicing options for businesses.
Offices, retail stores, restaurants, medical facilities, and more.
Yes, we offer after-hours and weekend cleaning to minimize disruption.
Yes! We offer custom cleaning plans for businesses.
Yes! We handle floor care, sanitization, and detailed cleaning upon request.
Yes, we include kitchenettes, break rooms, restrooms, and common areas.
Yes! We provide specialized cleaning services tailored to your industry’s needs. Contact us for details.
Yes! We can supply restroom and office consumables. A small markup fee applies to cover inventory management.
Our team is insured and background-checked. We follow strict security protocols for key/code access.
Frequently Asked Questions
House Cleaning
We accept card payments only, processed immediately after the cleaning.
Dusting, vacuuming, mopping, kitchen and bathroom cleaning, and more.
- Standard: Routine maintenance
- Deep Clean: Includes baseboards, interior windows, extra scrubbing
- Move-In/Move-Out: More detailed, includes inside appliances & cabine
Yes, we clean interior windows for an extra fee, but we do not clean exterior windows.
Yes, as far as the vacuum can reach. We don’t move heavy furniture.
Yes, we sweep out garages for an additional fee, but we don’t offer organization services.
Yes! While we do our best to send the same cleaner, scheduling changes may occasionally require a different team member.
Yes! Laundry and dishwashing are available as add-on services. Let us know in advance if you'd like to include them.
Holidays are accounted for in our pricing, and we will coordinate with you in advance if rescheduling is needed.
Yes! We love pets. If they’re aggressive, please secure them in a separate area
We use non-toxic, professional cleaning products and follow strict safety protocols to ensure your space is safe and secure
If you’re not home, you can provide secure access (e.g., key, garage code), and our team will clean your home as scheduled.